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<p><span id="isPasted" style="color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please reach out to Customer Support by submitting a ticket. We are happy to help investigate any shipping issues.&#xA0;</span></p>

Please reach out to Customer Support by submitting a ticket. We are happy to help investigate any shipping issues.

What do I do if there is an issue with my tracking link?

Shipping

Did my order go through?

What should I do if I entered an incorrect shipping address?

Can I modify or cancel my order?

Why was my order canceled?

Orders

Accepted forms of payment:

Why was I charged multiple times?

My credit/debit card isn’t going through

What is a non-sterling transaction fee?

Payments

Our Shipping Process

Processing Time

How do I track my order?

Where is my order shipping from?

When will I receive my order?

International Customs and Fees

Can I have my package shipped to a hotel?

What should I do if my order is returned back to sender?

What do I do if there is an issue with the item I ordered?

I paid for expedited shipping. Why hasn't my order shipped?

What do I do if there is an issue with the item I received?

Our Return Policy

Damaged or Defective Items

Return Portal

Returns

What do I do if there is an issue with my tracking link?Updated 2 months ago